TERMS AND CONDITIONS
The following General Terms of Sale and Use regulate the offer and sale of products on this website www.bottegadartebenaco.it, as well as access and use of the same.
The Website is owned by Annalisa Girlanda, with registered office in VERONA - P.Iva: IT 03904070236
Annalisa Girlanda is also licensee of the domain name of the Website.
The products purchased on the Site are sold by Bottega D'Arte Benaco of Annalisa Girlanda
• These General Conditions apply to all sales made by Bottega D'Arte Benaco of Annalisa Girlanda. on the Website www.bottegadartebenaco.it;
• The General Terms and Conditions of Sale may be changed at any time, without prior notice. Any changes and / or new conditions will be effective from the moment of their publication in the "Conditions" section of the Site. For this reason, users are invited to regularly access the Site and check the publication of the most current General Sales Conditions;
• The applicable General Sales Conditions are those in force on the date of the purchase order. By placing an order online, by telephone or by e-mail, the customer declares to have read and fully accept the general conditions of sale and payment indicated below. Failure to accept the General Terms and Conditions of Sale will make it impossible to make purchases on the Website;
• The customer must provide for printing or saving an electronic copy and in any case to keep these General Conditions of Sale, in compliance with the provisions of art. 50 and following of Legislative Decree 206/05;
MODALITY OF CONCLUSION OF THE CONTRACT
In accordance with Legislative Decree 9 April 2003, n. 70 laying down provisions on electronic commerce, Bottega D'Arte Benaco of Annalisa Girlanda informs the user that:
• the customer has the right to purchase the products offered in the electronic catalog on the website www.bottegadartebenaco.it, as described in the related technical information sheets;
• the contract is concluded when Bottega D'Arte Benaco of Annalisa Girlanda records the order form, after checking the correctness of the data relating to the order and payment;
• before proceeding with the transmission of the order form, the user will be able to identify and correct any errors in data entry, following the instructions indicated on the Site from time to time and which will accompany the various phases of the purchase; Once the order form has been registered and the confirmation of the authorization to pay the total amount due is received, Bottega D'Arte Benaco of Annalisa Girlanda will send the user, via e-mail to the e-mail address indicated, the confirmation of the 'order, information about the product purchased, the detailed indication of the price, the means of payment used, how to exercise the right of withdrawal, shipping costs and any additional costs as well as the indication of Customer Service , which the user can contact to request assistance. It is recommended to keep the e-mail received as proof of purchase;
• the order form will be filed in the Bottega D'Arte Benaco database of Annalisa Girlanda for the time necessary to process the order and, in any case, according to the law.
In case of non-acceptance of the order due to unavailability of the product or delivery time longer than expected, the customer will receive timely notice, via e-mail or telephone. In such cases, the customer may vary the product, wait for availability in the new times communicated or cancel the order, requesting reimbursement for any sum already paid.
The non-acceptance, even partial, of an order, will not give the right to any compensation for damages, nor may it be a reason for contractual or extra-contractual liability for direct or indirect damages to people and / or things.
VALIDITY OF OFFERS AND PRICES
• All prices of products sold on the Site are expressed in Euro (€) and are inclusive of Value Added Tax (VAT). The shipping costs and any other additional cost, including VAT and expressed in Euro (€), will be expressly and separately indicated in the order form before the user transmits the same as well as on the e-mail confirmation of the 'order;
• The price of the products may be changed without notice, provided that the price charged to the user will be the one published on the product sheet at the time the order is placed.
AVAILABILITY OF PRODUCTS
The products offered on the Website are connected to a centralized IT system which calculates availability in real time. In some cases, however, anomalies may occur in the retrieval of the item selected by the customer. In any case of unavailability of the ordered product, the customer will be promptly informed by e-mail. In such cases, the customer may vary the product, wait for any new availability in the new times communicated or cancel the order, requesting reimbursement for any sum already paid;
• If payment had already been made, Bottega D'Arte Benaco of Annalisa Girlanda will refund the total amount paid by the user - consisting of the purchase price, shipping costs and any other possible additional cost - which will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date of the amount credited will be the same as the debit.
Bottega D'Arte Benaco of Annalisa Girlanda publishes texts and images on its website with the utmost precision and professionalism, but reserves the right to decline any responsibility for possible technical and / or typographical inaccuracies. Any error will be promptly corrected.
Bottega D'Arte Benaco of Annalisa Girlanda also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice.
Bottega D'Arte Benaco of Annalisa Girlanda does not guarantee that the information published on its website comply with the laws on online commerce provided by the jurisdiction of the country of residence of the customer.
Bottega D'Arte Benaco of Annalisa Girlanda disclaims any responsibility for any problems, damages or risks that the user may encounter while using the site.
Bottega D'Arte Benaco of Annalisa Girlanda disclaims any responsibility for the incorrect use of its website www.bottegadartebenaco.it and for damages resulting from the client's computer devices. We also guarantee that the same has taken all the necessary precautions regarding safety to ensure safe navigation to all its customers.
Bottega D'Arte Benaco of Annalisa Girlanda reserves the right to correct and / or review the terms and conditions contained in this legal notice, by updating it, whenever it deems it appropriate, without any obligation to give prior notice. The user is required to comply with the terms contained in this legal notice, periodically checking for updates, changes and corrections.
DATE OF SHIPMENT
All orders received through www.bottegadartebenaco.it will be processed within 7 days. Orders placed on the weekend will be processed starting Tuesday morning.
PRODUCT SHEETS AND ON-LINE IMAGES
• All the information contained in the sheets are to be considered as simple general information material;
• Bottega D'Arte Benaco of Annalisa Girlanda publishes texts on its website with the utmost precision and professionalism, but declines any responsibility for possible technical and / or typographical inaccuracies. Bottega D'Arte Benaco of Annalisa Girlanda undertakes to correct all errors in the description of the products offered on the Site, in the shortest possible time, starting from the reporting of the same;
• The images and colors of the products published on the Site may differ from the actual ones due to the settings of the computer systems and / or the computers used by the user for their visualization; Bottega D'Arte Benaco of Annalisa Girlanda disclaims any responsibility for the possibility that the images accompanying the technical data sheet of a product may not be perfectly representative of the characteristics of the original product;
• The images contained on the Site are the property of Bottega D'Arte Benaco of Annalisa Girlanda and therefore the use of such images, not authorized by a written consent by Bottega D'Arte Benaco of Annalisa Girlanda will be prosecuted according to law .
When the order is shipped, www.bottegadartebenaco.it sends its customers an e-mail containing the shipping number provided by the Couriers. You can follow your shipment by accessing the Courier's websites and entering the tracking number that will be sent to you.
AVAILABILITY OF THE ARTICLES
All the articles on www.bottegadartebenaco.it are connected to a centralized IT system that calculates the availability in real time. However, in some cases there may be anomalies in finding the item selected by the Customer. In all these particular cases www.bottegadartebenaco.it will promptly inform the Customer.
TO RETURN THE GOODS SEND AN E-MAIL TO:
specifying the order ID and the product detail.
THE GOODS MUST BE SHIPPED TO:
Bottega D'Arte Benaco by Annalisa Girlanda
Vicolo A. Gafforini 3
37017 LAZISE (Verona)
Tel. 0039 340 3687904
According to articles 52 and following of the Consumer Code, the Customer who has received items of which he is not fully satisfied, can exercise the right of withdrawal from the contract and that is, within 15 days from the receipt of the goods, he can send back the articles without having to justify their decision, or incur other expenses in addition to those made for the shipment of the goods to Bottega D'Arte Benaco of Annalisa Girlanda. The aforementioned fifteen-day limit starts from the day after the date of receipt of the order by the Customer.
Once the customer has executed the request of our Customer Service, he reserves the right to refuse the return request in the event that the return conditions are not met. In the event that the return request will be approved our Customer Service will contact the customer to give instructions on how to return the goods that must be returned within 48 hours.
Bottega D'Arte Benaco of Annalisa Girlanda undertakes to reimburse the costs within 14 days of receipt of the returned products.
LEGAL CONFORMITY GUARANTEE
The Customer enjoys the legal guarantees of conformity and defects of the thing sold:
The seller is obliged to deliver goods that comply with the contract and is responsible for the conformity defects present at the time of delivery. It also responds to conformity defects arising from packaging, assembly instructions or installation if they are placed on the contract or are carried out under his responsibility.
It is to be understood that the article (s) returned must not be the object of a loss of value due to further manipulation to that necessary to establish the nature or / and characteristics of said articles. Items or degraded products (used / worn, damaged, stained, torn, with the commercial label or cut composition labels, etc.) will not be accepted and reimbursed by Bottega D'Arte Benaco of Annalisa Girlanda.
In this regard, Bottega D'Arte Benaco of Annalisa Girlanda informs the Customer that every item returned will be subject to a systematic and meticulous check.
The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and / or its contents), in the cases in which it ascertains:
the lack of the external packaging and / or the original internal packaging;
damage to the product for reasons other than transport.
In case of forfeiture of the right of withdrawal, Bottega D'Arte Benaco of Annalisa Girlanda will return the purchased good to the sender, charging him the shipping costs.
Once returned or exchanged, the customer will receive a receipt from the seller as proof of return.